When users receive this error, the Agent couldn't be reached, most likely because it isn't running, it's not logged in, or the computer is off or logged out.
- Confirm the agent is open
- Confirm the user token is entered in the agent and that 'Save' has been selected
- Confirm that the Status reads 'Connected.' in dark blue text
- Confirm with the user whether they have a strict firewall in place.
If the above steps do not work, have the user restart the agent and try again.
Updated over 2 years ago