1601: No response from agent

When users receive this error, the Agent couldn't be reached, most likely because it isn't running, it's not logged in, or the computer is off or logged out.

To troubleshoot:

  • Confirm the agent is open
  • Confirm the user token is entered in the agent and that 'Save' has been selected
  • Confirm that the Status reads 'Connected.' in dark blue text
  • Confirm with the user whether they have a strict firewall in place.

If the above steps do not work, have the user restart the agent and try again.


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