QuickBooks Troubleshooting

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QuickBooks Application Support

Autofy support does not include any content or service directed at application specific error messages or issues, and standard practice is to consult with that app's documentation and support resources.

While Autofy does not provide support for specific QuickBooks errors, we may have recommendations for troubleshooting and next steps to work on support issues related to QuickBooks.

QuickBooks Error Codes

QuickBooks error codes typically begin in the 3xxx range. For QuickBooks specific error codes, please reach out to Intuit for diagnosis or additional clarification.

Using the qbskdlog file

Some QuickBooks errors may result in messaging that tells you to refer to the qbsdklog file. According to Intuit documentation, the qbsdklog file may be found in this location: c:\ProgramData\Intuit\QuickBooks\qbsdklog.txt

It is recommended for ISVs to review the qbsdklog file for any exceptions thrown by QuickBooks. If there are exceptions in the qbskdlog file, please reach out to Intuit.

Enabling verbose logging

If the qbsdklog file does not contain specific exception messages, Intuit recommends enabling verbose logging for a short time in order to see more specific exception messages. Please follow Intuit's article here on enabling verbose logging.

If there are exceptions in the qbskdlog file, please reach out to Intuit.


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