Local Log File

Suggest Edits

When troubleshooting, one step we suggest is looking at the user's local log file for any exceptions.

Please have your customers follow the steps below to obtain the local log file.

  1. Open the agent.
  2. Double-click on the version number. This will open a Windows Explorer folder.
  3. Locate the LogFile.txt file.

Review the local log file for any exceptions that occur.

Updated almost 2 years ago