Local Log File

When troubleshooting, one step we suggest is looking at the user's local log file for any exceptions.

Please have your customers follow the steps below to obtain the local log file.

  1. Open the agent.
  2. Double-click on the version number. This will open a Windows Explorer folder.
  3. Locate the LogFile.txt file.

Review the local log file for any exceptions that occur.

You can also retrieve a local log file via the api.

curl --location 'https://api.getautofy.com/v2/log?token={agent token}' \
--header 'x-api-key: {api key}'

If the agent has uploaded a log file then your response will include a single object with the log contents gzipped string. If the agent has not uploaded a log yet you will receive an error indicating the requested object could not be found.


Agent version must be 23.0.0802 or newer to retrieve logs from this endpoint

Example Response

    "Self": "https://api.getautofy.com/v2/log?token={agent token}",
    "Kind": "collection",
    "RequestId": "F55923541BB64CB58BF3B4EB5868702E",
    "Page": 1,
    "MoreData": null,
    "HasErrors": false,
    "Contents": [
            "Object": {
            "Errors": null,
            "Self": "https://api.getautofy.com/v2/log?token={agent token}",
            "Kind": "log"
    "Errors": []